Exchange requests are accepted only for orders purchased in Vietnam and for defective items (applicable to both domestic and international orders).

International orders are not eligible for exchanges due to size or model preferences.

Please complete the form on the following page to submit an exchange request. You will receive a confirmation email along with further instructions from our Customer Care team.

Packages sent without prior Return Authorization will not be accepted.

You may request a return within 5 days from the date you received your order.